Customer Service Specialist
Richmond Hill, Ontario
Last Day to Apply: March 01, 2019
Worldwide one of the leading manufacturers of sensors and sensor solutions for industrial applications
Belong to our innovative and fast growing high tech organization and participate in the delivery of top-notch customer service! We are seeking a talented Customer Service Specialist within the Greater Toronto Area.
Learn about us: http://www.sickcanada.com
Our culture promotes cross-functional collaboration and we look to you as our customer service expert!
This is a full-time permanent opportunity. You’ll be asked to join our team Monday to Friday 8:00 am – 5:00 pm. This role is situated in a fast paced office environment that ensures you have all the resources required to meet objectives. Your primary functions include order processing, quote processing, pricing implementation, lead qualification, CRM administration, reporting and pro-active sales processes, to complete and process RMA requests from our customers for repair or credit. Some shipping/receiving support is required at times. Provide technical consultation and customer service to meet customer’s requirements for information regarding product repair, product replacement and credit.
This includes accurate and timely completion of the order entry process for both domestic and international customers, solving customer problems and responding to customer questions as expeditiously as possible. Your time will be dedicated to assisting with problem resolutions and supporting daily customer inquiries. Primarily you will offer customer service functions to ensure customers are provided with a level of service that exceeds expectations.
A terrific team to work along-side you! An opportunity to contribute to one of Canada’s future Great Places to Work! Fun environment focused on success for all! A healthy balance for work and personal time off.
Annual team community volunteer events. Competitive wage, potential profit sharing, robust group health benefits including dental and health spending card, employer matching retirement savings plan and much, much more!
We welcome your application if you meet these criteria:
You are customer obsessed
Minimum 5 years product focused customer service and order entry experience
You have a solid track record in customer service with proven skills in problem resolution
You have worked in entrepreneurial organizations where everyone pitches in and gets the job done
Completed a college degree (2 year degree) an asset
Understanding business processes, good communication skills, superior telephone techniques
Displays a sense of urgency, polite, sincere, dedicated, accurate, resourceful, diligent, positive and calm under pressure
Strong computer skills required, including Microsoft Office, email applications and ability to develop skills in SAP, CRM and web-site navigation
Ability to add, subtract, multiply and divide
You have experience making complex decisions and pursue everything with energy, drive, and a need to finish, especially in the face of resistance and setbacks
Written communication is clear and succinct in a variety of settings and styles; can get messages across which would have the desired effect
Sick Ltd is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, ancestry, place of origin, ethnic origin, citizenship, creed, colour, age, sex, religion, perceived disability, marital status, same-sex partnership status, family status or any other basis prohibited by federal or provincial law. SICK Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.