SICK Ltd. (Canada)
Worldwide one of the leading manufacturers of sensors and sensor solutions for industrial applications.
Customer Service Specialists (currently there are no openings - share your resume for future consideration)
Learn about us: http://www.sickcanada.com
SICK is a global business group with an inspiring corporate culture that fosters breakthrough ideas and engineering excellence. SICK welcomes dedicated, enthusiastic and conscientious team players who are keen to develop and deliver demanding customer solutions and implement strong, effective ideas centered on market needs.
SICK has high expectations of its people, but it offers workplace benefits to match, including initiatives to help balance work and family life and to promote good health.
We are proud of what we have accomplished, yet we still have ambitious objectives. As SICK’s corporate culture continues to evolve, we will carry on making clear, committed decisions, underpinned by a strong sense of responsibility toward our employees, the environment and society. We, as an organization, are unpretentious. Respect defines how we approach our work and engage with our customers and our coworkers. This is SICK.
Role Summary
Our culture promotes cross-functional collaboration and we look to you as our customer service expert!
This customer service role is situated in a fast paced office environment that ensures you have all the resources required to meet objectives. Your primary functions include on-line and phone order processing, quote processing, pricing implementation, lead qualification, CRM administration, reporting and pro-active sales processes. Provide product consultation and service to meet customer’s requirements for information regarding product repair, product replacement and credit. Your time will be dedicated to assisting with problem resolutions and supporting daily customer inquiries. A full team of SICK sales professionals, technical experts and project managers collaborate with you on shared customer needs.
We Offer
A terrific team and a Great Place to Work! Fun environment focused on success for all! A healthy balance of work and personal time off. Annual team community volunteer events. Competitive wage, potential profit sharing, robust group health benefits including dental and health spending card, employer matching retirement savings plan and more!
Criteria
You qualify for a role in Customer Service with the below skills/experience:
You are customer obsessed
Experienced in industrial product focused customer service and order entry
You have a solid track record in customer service with proven skills in problem resolution
You have worked in entrepreneurial organizations where everyone pitches in and gets the job done
Completed a college degree (2 year degree) an asset
Understanding business processes, good communication skills, superior telephone techniques
Display a sense of urgency, polite, sincere, dedicated, accurate, resourceful, diligent, positive and calm under pressure
Strong computer skills required, including Microsoft Office, email applications and ability to develop skills in SAP, CRM and web-site navigation
You have experience making complex decisions and pursue everything with energy, drive, and a need to finish, especially in the face of resistance and setbacks
Written communication is clear and succinct in a variety of settings and styles; can get messages across which would have the desired effect
Sick Ltd is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, ancestry, place of origin, ethnic origin, citizenship, creed, colour, age, sex, religion, perceived disability, marital status, same-sex partnership status, family status or any other basis prohibited by federal or provincial law. SICK Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
